Ilex Cottage is a holiday booking and management service. We collect information from you when you make a holiday booking on our site. The collected information includes your name, email address, home address and phone numbers.
Your booking data is kept on the booking system, namely Houfy for a period of 7 years. Additionally Ilex Cottage hold a record of annual bookings for 7 years, which shows the lead booker’s name and booking details.
Houfy’s Privacy & Online Data Processing Policies are provided when the booking is made thorough the Houfy website.
How to reach our data protection officer – contact Liz Julier +44 (0) 7788872717
Ilex Cottage recognises that your personal data belongs to you and we don’t wish to use it in ways that you don’t want us to. You can control whether or not you receive marketing email from Ilex Cottage by either subscribing when you make a booking or contacting me. Once subscribed to any marketing emails you can unsubscribe by clicking on the link at the bottom of the email. Marketing emails are only sent occasionally, usually only a couple of times a year.
In addition, we automatically receive and record information from your computer and browser, including your IP address, software and hardware attributes, and the page you request.
Any of the information we collect from you may be used to:
Personalize your experience and respond to your individual needs
Provide customized advertising content
Improve our website
Improve customer service and your support needs
Contact you via email
We are the sole owners of the information collected on this site. Your personally identifiable information will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as necessary to fulfil a request and/or transaction, e.g. to ship an order.
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted 3rd parties such as Houfy who assist us in operating our website or conducting our business, so long as the parties agree to keep this information confidential.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
We implement a variety of security measures to maintain the safety of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. Only employees who need to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.
Yes. Our cookies improve access to our site and identify repeat visitors. Furthermore, our cookies enhance a user’s experience by tracking and targeting his/her interests. This cookie use, however, is in no way linked to any personally identifiable information on our site.
This section describes how we treat the information provided by visitors, what other information we gather and how we use it, why we sometimes need to store “cookies” and how to prevent this.In common with almost all professionally run websites, this website logs the IP address of each visitor in order to keep it running reliably. This is also essential for protecting the website and its visitors from malicious attacks, including infection with malware.
This website provides information as a service to visitors such as yourself, and to do this reliably and efficiently, it sometimes places small amounts of information on your computer or device (e.g. mobile phone). This includes small files known as cookies.
The cookies stored by this website cannot be used to identify you personally.
avoiding the need to ask for the same information several times during a session (e.g. when filling in forms), or
remembering that you have logged in, so that you don’t have to re-enter your username and password on every page.
We use analytics to measure how many visitors are using the website, which pages interest them and so on, and this involves storing cookies:
For more information please visit the Google Analytics website.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit.